Who is this article for? 

Users who are troubleshooting the "No Results Found" issue in checklists.

Administrative permissions are required.

1. Issue

When users initiate the creation of a new answer set in Disclose, the checklist dropdown displays a “No results found” message which prevents users from creating new answer sets with checklists.

2. Solution

Please check if the checklists or licenses have expired:

If expired: Contact the Account Manager (AM) to renew the license. After renewal, inform the AM and ask them to update the license status in Ideagen Disclose.

If active: Confirm the user has the correct licenses by contacting the internal Disclose administrator.

3. Further reading

• Managing users