Who is this article for?

Disclose Users troubleshooting missing questions.

Checklist Tailoring Access will be required follow these steps.

The following article explains solving an issue related to missing or incorrectly asked questions in your tailored checklists, providing valuable insights and step-by-step instructions to help you resolve these issues effectively and streamline your tailoring process.

1. Missing tailoring questions

If you encounter a situation where expected tailoring questions are missing or the tailored checklist does not contain the anticipated questions, there are typically two underlying causes:

1. Incorrect Answers: One or more tailoring questions may have been answered incorrectly, leading to unexpected outcomes.
2. Tailoring Logic Issue: Occasionally, issues in our tailoring logic may be responsible, especially with recent changes designed to accommodate FRS102 and IFRS checklists for ESG applications.

To address this, follow these steps:

1. Review Tailoring: Ensure that all questions, especially those related to ESG, have been answered accurately.
2. If the issue persists, contact Ideagen Support, providing:
   • Details on which question is missing or being asked incorrectly after tailoring.
   • Export the answer set (containing answers only, no client data) by:
     • Going to the Answer Sets screen.
     • Selecting the answer set and clicking Details.
     • On the Details screen, click the Export icon and save the file
     • Send the exported file to Ideagen Support for further assistance.

2. Further Reading

• How to Fix the Error of Not Finding Users in Search
• How to Fix Roll Forward Menu Item is Missing or Hidden
• How to Troubleshoot Report is Requested but Remains ‘Added’ or ‘Processing’